Responsive repairs · England
Responsive repairs in the South East
Social landlords with homes in the South East can use us for day-to-day repairs in occupied homes, closed with photographs and notes.
We take on responsive repairs for social landlords across the South East: housing associations, councils, ALMOs and supported housing providers in all 64 council areas, to the rules that apply in England.
Where in the South East do we carry out responsive repairs?
We cover every council area in the South East. Choose one to see who owns the social homes there and the local guide price.
- Adur
- Arun
- Ashford
- Basingstoke and Deane
- Bracknell Forest
- Brighton and Hove
- Buckinghamshire
- Canterbury
- Cherwell
- Chichester
- Crawley
- Dartford
- Dover
- East Hampshire
- Eastbourne
- Eastleigh
- Elmbridge
- Epsom and Ewell
- Fareham
- Folkestone and Hythe
- Gosport
- Gravesham
- Guildford
- Hart
- Hastings
- Havant
- Horsham
- Isle of Wight
- Lewes
- Maidstone
- Medway
- Mid Sussex
- Milton Keynes
- Mole Valley
- New Forest
- Oxford
- Portsmouth
- Reading
- Reigate and Banstead
- Rother
- Runnymede
- Rushmoor
- Sevenoaks
- Slough
- South Oxfordshire
- Southampton
- Spelthorne
- Surrey Heath
- Swale
- Tandridge
- Test Valley
- Thanet
- Tonbridge and Malling
- Tunbridge Wells
- Vale of White Horse
- Waverley
- Wealden
- West Berkshire
- West Oxfordshire
- Winchester
- Windsor and Maidenhead
- Woking
- Wokingham
- Worthing
What is included?
- Plumbing leaks, taps, traps, cisterns and waste pipes
- Doors, locks, ironmongery, kitchen units and worktops
- Plastering, making good, tiling and minor carpentry
- Gutters, downpipes, fencing and gates
- Extractor fans, trickle vents and simple ventilation fixes
Which rules apply in the South East?
Social landlords must keep the structure, exterior and installations in repair (Landlord and Tenant Act 1985, section 11) and keep homes fit for human habitation. The Regulator's Safety and Quality Standard expects an effective, efficient and timely repairs service, and repairs performance is published through the Tenant Satisfaction Measures.
What does it cost in the South East?
Our guide range for an average responsive repair in the South East is £165–£275 per job. That is the UK range of £150–£250 (derived from published totals) adjusted by a regional cost factor of 1.10 (VOA Rating Cost Guide 2026: 1.05–1.15); figures are before VAT where the source states it. Responsive repairs are usually priced against your schedule of rates or per job.
How do we deliver it?
Our operatives are briefed to look beyond the job they were sent to: a stain on the ceiling, a missing smoke alarm or a cold, damp bedroom is noted and passed to you, because a reported hazard is your responsibility from the moment it is known.
Common questions
Which council areas in the South East do you cover for responsive repairs?
All 64: Adur, Arun, Ashford, Basingstoke and Deane, Bracknell Forest, Brighton and Hove, Buckinghamshire, Canterbury, Cherwell, Chichester, Crawley, Dartford, Dover, East Hampshire, Eastbourne, Eastleigh, Elmbridge, Epsom and Ewell, Fareham, Folkestone and Hythe, Gosport, Gravesham, Guildford, Hart, Hastings, Havant, Horsham, Isle of Wight, Lewes, Maidstone, Medway, Mid Sussex, Milton Keynes, Mole Valley, New Forest, Oxford, Portsmouth, Reading, Reigate and Banstead, Rother, Runnymede, Rushmoor, Sevenoaks, Slough, South Oxfordshire, Southampton, Spelthorne, Surrey Heath, Swale, Tandridge, Test Valley, Thanet, Tonbridge and Malling, Tunbridge Wells, Vale of White Horse, Waverley, Wealden, West Berkshire, West Oxfordshire, Winchester, Windsor and Maidenhead, Woking, Wokingham, Worthing.
Do you price with the NHF Schedule of Rates?
We can quote against your schedule of rates (including NHF-based schedules) or give a fixed price per job. We tell you up front which items we will price separately.
How do you report back?
Every job closes with photographs and notes. We can enter data into your system, send a weekly spreadsheet or use your contractor portal.