Responsive repairs · England
Responsive repairs in the East of England
Responsive repairs in the East of England need a contractor who turns up at the agreed time, fixes it first visit where possible and reports back properly. That is the service we offer.
We take on responsive repairs for social landlords across the East of England: housing associations, councils, ALMOs and supported housing providers in all 45 council areas, to the rules that apply in England.
Where in the East of England do we carry out responsive repairs?
We cover every council area in the East of England. Choose one to see who owns the social homes there and the local guide price.
- Babergh
- Basildon
- Bedford
- Braintree
- Breckland
- Brentwood
- Broadland
- Broxbourne
- Cambridge
- Castle Point
- Central Bedfordshire
- Chelmsford
- Colchester
- Dacorum
- East Cambridgeshire
- East Hertfordshire
- East Suffolk
- Epping Forest
- Fenland
- Great Yarmouth
- Harlow
- Hertsmere
- Huntingdonshire
- Ipswich
- Kings Lynn and West Norfolk
- Luton
- Maldon
- Mid Suffolk
- North Hertfordshire
- North Norfolk
- Norwich
- Peterborough
- Rochford
- South Cambridgeshire
- South Norfolk
- Southend-on-Sea
- St Albans
- Stevenage
- Tendring
- Three Rivers
- Thurrock
- Uttlesford
- Watford
- Welwyn Hatfield
- West Suffolk
What is included?
- Plumbing leaks, taps, traps, cisterns and waste pipes
- Doors, locks, ironmongery, kitchen units and worktops
- Gutters, downpipes, fencing and gates
- Extractor fans, trickle vents and simple ventilation fixes
- Follow-on works raised from a first visit, quoted before they start
Which rules apply in the East of England?
Social landlords must keep the structure, exterior and installations in repair (Landlord and Tenant Act 1985, section 11) and keep homes fit for human habitation. The Regulator's Safety and Quality Standard expects an effective, efficient and timely repairs service, and repairs performance is published through the Tenant Satisfaction Measures.
What does it cost in the East of England?
Our guide range for an average responsive repair in the East of England is £155–£260 per job. That is the UK range of £150–£250 (derived from published totals) adjusted by a regional cost factor of 1.04 (our own estimate); figures are before VAT where the source states it. Responsive repairs are usually priced against your schedule of rates or per job.
How do we deliver it?
Each order is logged on receipt, booked with the tenant and closed with evidence. Where a repair needs a second trade, specialist materials or a further visit, we say so on the day and give you a price before anything extra starts.
Common questions
Which council areas in the East of England do you cover for responsive repairs?
All 45: Babergh, Basildon, Bedford, Braintree, Breckland, Brentwood, Broadland, Broxbourne, Cambridge, Castle Point, Central Bedfordshire, Chelmsford, Colchester, Dacorum, East Cambridgeshire, East Hertfordshire, East Suffolk, Epping Forest, Fenland, Great Yarmouth, Harlow, Hertsmere, Huntingdonshire, Ipswich, Kings Lynn and West Norfolk, Luton, Maldon, Mid Suffolk, North Hertfordshire, North Norfolk, Norwich, Peterborough, Rochford, South Cambridgeshire, South Norfolk, Southend-on-Sea, St Albans, Stevenage, Tendring, Three Rivers, Thurrock, Uttlesford, Watford, Welwyn Hatfield, West Suffolk.
How do you report back?
Every job closes with photographs and notes. We can enter data into your system, send a weekly spreadsheet or use your contractor portal.
What happens if the operative finds damp, mould or a safety issue?
They record it and report it to you through the route agreed in your order. If it may be a hazard that your Awaab's Law or repairs policy treats as urgent, we flag it as urgent rather than waiting for the job to close.