Responsive repairs · England
Responsive repairs in the North East
Social landlords with homes in the North East can use us for day-to-day repairs in occupied homes, closed with photographs and notes.
We take on responsive repairs for social landlords across the North East: housing associations, councils, ALMOs and supported housing providers in all 12 council areas, to the rules that apply in England.
Where in the North East do we carry out responsive repairs?
We cover every council area in the North East. Choose one to see who owns the social homes there and the local guide price.
- County Durham
- Darlington
- Gateshead
- Hartlepool
- Middlesbrough
- Newcastle upon Tyne
- North Tyneside
- Northumberland
- Redcar and Cleveland
- South Tyneside
- Stockton-on-Tees
- Sunderland
What is included?
- Plumbing leaks, taps, traps, cisterns and waste pipes
- Doors, locks, ironmongery, kitchen units and worktops
- Plastering, making good, tiling and minor carpentry
- Gutters, downpipes, fencing and gates
- Extractor fans, trickle vents and simple ventilation fixes
Which rules apply in the North East?
Awaab's Law (the Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025) has applied to social landlords since 27 October 2025. Emergency hazards must be investigated and made safe within 24 hours. Significant damp and mould hazards must be investigated within 10 working days, with safety work within 5 working days of the investigation. Phase 2, approved by Parliament in October 2026, extends the rules from 30 November 2026 to hazards including excess cold and heat, falls, fire, electrical hazards and hygiene.
What does it cost in the North East?
Our guide range for an average responsive repair in the North East is £135–£225 per job. That is the UK range of £150–£250 (derived from published totals) adjusted by a regional cost factor of 0.90 (VOA Rating Cost Guide 2026: 0.89–0.93); figures are before VAT where the source states it. Responsive repairs are usually priced against your schedule of rates or per job.
How do we deliver it?
Each order is logged on receipt, booked with the tenant and closed with evidence. Where a repair needs a second trade, specialist materials or a further visit, we say so on the day and give you a price before anything extra starts.
Common questions
Which council areas in the North East do you cover for responsive repairs?
All 12: County Durham, Darlington, Gateshead, Hartlepool, Middlesbrough, Newcastle upon Tyne, North Tyneside, Northumberland, Redcar and Cleveland, South Tyneside, Stockton-on-Tees, Sunderland.
Can you take overflow work rather than a whole contract?
Yes. You can use us for overflow, a specific trade, a backlog or a geographic patch. We agree a schedule of rates or price each job, whichever suits your procurement route.
How do you report back?
Every job closes with photographs and notes. We can enter data into your system, send a weekly spreadsheet or use your contractor portal.