Responsive repairs in County Durham

Social landlords in County Durham can appoint us for responsive repairs, from a single home to a programme. Most social homes in County Durham belong to housing associations after the council transferred its stock. We work to the Decent Homes Standard and to your own specification.

County Durham at a glance

Council: Durham County Council
Region: North East
Council homes: Transferred to housing associations
Housing standard: Decent Homes Standard (England)
Damp and mould timescales: Awaab's Law (since 27 Oct 2025)
Population: 533,149 (2020 estimate)
Regional price factor: 0.90 (VOA 2026)

Council housing status from Housing Revenue Account records (MHCLG and the 2012 HRA list, updated for later transfers) and council publications, checked October 2026. Population: ONS 2020 mid-year estimate.

Who owns the social homes in County Durham?

Most social homes in County Durham are owned by housing associations, following the transfer of the council's homes to housing association ownership. Durham County Council remains the strategic housing authority, with duties on homelessness and housing need.

What do we cover in County Durham?

Plumbing leaks, taps, traps, cisterns and waste pipes
Doors, locks, ironmongery, kitchen units and worktops
Gutters, downpipes, fencing and gates
Extractor fans, trickle vents and simple ventilation fixes
Follow-on works raised from a first visit, quoted before they start

How do we deliver it?

We plan routes so that jobs in the same area are grouped where your priorities allow it, which keeps travel time down and attendance up. No-access visits are recorded with the time and the steps taken to contact the tenant.

Which rules apply in County Durham?

Awaab's Law (the Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025) has applied to social landlords since 27 October 2025. Emergency hazards must be investigated and made safe within 24 hours.

Decent Homes Standard (England) · More about responsive repairs

What do responsive repairs cost in County Durham?

Our guide range for an average responsive repair in County Durham is £135–£225 per job. That is the UK range of £150–£250 (derived from published totals) adjusted by a regional cost factor of 0.90 (VOA Rating Cost Guide 2026: 0.89–0.93); figures are before VAT where the source states it. Responsive repairs are usually priced against your schedule of rates or per job.

Questions about responsive repairs in County Durham

Does Durham County Council still own council homes?

Do you also work near County Durham?

Yes. We take on responsive repairs across the North East, including Darlington, Gateshead, Sunderland and Stockton-on-Tees, and in every other UK nation.

Which damp and mould rules apply in County Durham?

Awaab's Law timescales for damp and mould and emergency hazards have applied to social landlords in England since 27 October 2025, with phase 2 extending them to more hazards from 30 November 2026.