Housing disrepair works in County Durham

Who owns the social homes in County Durham?

Most social homes in County Durham are owned by housing associations, following the transfer of the council's homes to housing association ownership. Durham County Council remains the strategic housing authority, with duties on homelessness and housing need.

What do we cover in County Durham?

• Works to an agreed schedule from your surveyor or a joint expert
• Damp, mould and leak remediation, including the causes
• Heating, hot water and ventilation defects
• Temporary measures where works cannot start at once
• Tenant liaison and evidenced access attempts

How do we deliver it?

Access is the most common reason disrepair works stall. We offer flexible appointments, confirm in writing and log every attempt, so a delay caused by refused access is clear from the record.

Which rules apply in County Durham?

In England, housing conditions claims follow the Pre-Action Protocol for Housing Conditions Claims: the landlord responds to a letter of claim within 20 working days with a schedule of works, and any expert inspection follows within 20 working days of that response. The Housing Ombudsman's Complaint Handling Code has been statutory since April 2024.

Decent Homes Standard (England) · More about housing disrepair works

What do housing disrepair works cost in County Durham?

Our guide range for a disrepair schedule of works in County Durham is £1,350–£7,200 per case. That is the UK range of £1,500–£8,000 (our estimate) adjusted by a regional cost factor of 0.90 (VOA Rating Cost Guide 2026: 0.89–0.93); figures are before VAT where the source states it. Every job is priced after survey; specification, access and the condition of the homes will move the figure.

Questions about housing disrepair works in County Durham