Responsive repairs in St. Helens

Social landlords in St. Helens can appoint us for responsive repairs, from a single home to a programme. Most social homes in St. Helens belong to housing associations after the council transferred its stock. We work to the Decent Homes Standard and to your own specification.

St. Helens at a glance

Council: St Helens Council
Region: North West
Council homes: Transferred to housing associations
Housing standard: Decent Homes Standard (England)
Damp and mould timescales: Awaab's Law (since 27 Oct 2025)
Population: 181,095 (2020 estimate)
Regional price factor: 1.01 (VOA 2026)

Council housing status from Housing Revenue Account records (MHCLG and the 2012 HRA list, updated for later transfers) and council publications, checked October 2026. Population: ONS 2020 mid-year estimate.

Who owns the social homes in St. Helens?

Most social homes in St. Helens are owned by housing associations, following the transfer of the council's homes to housing association ownership. St Helens Council remains the strategic housing authority, with duties on homelessness and housing need.

What do we cover in St. Helens?

Plumbing leaks, taps, traps, cisterns and waste pipes
Doors, locks, ironmongery, kitchen units and worktops
Plastering, making good, tiling and minor carpentry
Gutters, downpipes, fencing and gates
Window and door adjustments, seals and glazing beads

How do we deliver it?

Each order is logged on receipt, booked with the tenant and closed with evidence. Where a repair needs a second trade, specialist materials or a further visit, we say so on the day and give you a price before anything extra starts.

Which rules apply in St. Helens?

Social landlords must keep the structure, exterior and installations in repair (Landlord and Tenant Act 1985, section 11) and keep homes fit for human habitation. The Regulator's Safety and Quality Standard expects an effective, efficient and timely repairs service, and repairs performance is published through the Tenant Satisfaction Measures.

Decent Homes Standard (England) · More about responsive repairs

What do responsive repairs cost in St. Helens?

Our guide range for an average responsive repair in St. Helens is £150–£250 per job. That is the UK range of £150–£250 (derived from published totals) adjusted by a regional cost factor of 1.01 (VOA Rating Cost Guide 2026: 1.01–1.02); figures are before VAT where the source states it. Responsive repairs are usually priced against your schedule of rates or per job.

Questions about responsive repairs in St. Helens

Does St Helens Council still own council homes?

Do you also work near St. Helens?

Yes. We take on responsive repairs across the North West, including Knowsley, Wigan, Warrington and Halton, and in every other UK nation.

Which damp and mould rules apply in St. Helens?

Awaab's Law timescales for damp and mould and emergency hazards have applied to social landlords in England since 27 October 2025, with phase 2 extending them to more hazards from 30 November 2026.