Responsive repairs in Shropshire

Social landlords in Shropshire can appoint us for responsive repairs, from a single home to a programme. Council homes here are owned by Shropshire Council and managed by Shropshire Towns and Rural Housing (STAR Housing). We work to the Decent Homes Standard and to your own specification.

Shropshire at a glance

Council: Shropshire Council
Region: West Midlands
Council homes: Council-owned, managed by Shropshire Towns and Rural Housing (STAR Housing)
Housing standard: Decent Homes Standard (England)
Damp and mould timescales: Awaab's Law (since 27 Oct 2025)
Population: 325,415 (2020 estimate)
Regional price factor: 0.97 (VOA 2026)

Council housing status from Housing Revenue Account records (MHCLG and the 2012 HRA list, updated for later transfers) and council publications, checked October 2026. Population: ONS 2020 mid-year estimate.

Who owns the social homes in Shropshire?

Shropshire Council owns its council homes, which are managed on its behalf by Shropshire Towns and Rural Housing (STAR Housing), an arm's-length management organisation (ALMO). Housing associations own further social homes in Shropshire. The council is reviewing this arrangement.

What do we cover in Shropshire?

Plumbing leaks, taps, traps, cisterns and waste pipes
Doors, locks, ironmongery, kitchen units and worktops
Plastering, making good, tiling and minor carpentry
Gutters, downpipes, fencing and gates
Follow-on works raised from a first visit, quoted before they start

How do we deliver it?

Our operatives are briefed to look beyond the job they were sent to: a stain on the ceiling, a missing smoke alarm or a cold, damp bedroom is noted and passed to you, because a reported hazard is your responsibility from the moment it is known.

Which rules apply in Shropshire?

Social landlords must keep the structure, exterior and installations in repair (Landlord and Tenant Act 1985, section 11) and keep homes fit for human habitation. The Regulator's Safety and Quality Standard expects an effective, efficient and timely repairs service, and repairs performance is published through the Tenant Satisfaction Measures.

Decent Homes Standard (England) · More about responsive repairs

What do responsive repairs cost in Shropshire?

Our guide range for an average responsive repair in Shropshire is £145–£240 per job. That is the UK range of £150–£250 (derived from published totals) adjusted by a regional cost factor of 0.97 (VOA Rating Cost Guide 2026: 0.95–1.00); figures are before VAT where the source states it. Responsive repairs are usually priced against your schedule of rates or per job.

Questions about responsive repairs in Shropshire

Does Shropshire Council still own council homes?

Which damp and mould rules apply in Shropshire?

Awaab's Law timescales for damp and mould and emergency hazards have applied to social landlords in England since 27 October 2025, with phase 2 extending them to more hazards from 30 November 2026.

Can you take on responsive repairs in Shropshire as a subcontractor?

Yes. Main contractors working for social landlords in Shropshire can engage us as a tier-2 subcontractor for responsive repairs, working under their systems and their client's specification.