Responsive repairs in the Scottish Borders

Who owns the social homes in the Scottish Borders?

Most social homes in the Scottish Borders are owned by housing associations, following the transfer of the council's homes to housing association ownership. It is one of six Scottish councils that transferred their housing. Scottish Borders Council remains the strategic housing authority, with duties on homelessness and housing need.

What do we cover in the Scottish Borders?

• Plumbing leaks, taps, traps, cisterns and waste pipes
• Doors, locks, ironmongery, kitchen units and worktops
• Plastering, making good, tiling and minor carpentry
• Window and door adjustments, seals and glazing beads
• Follow-on works raised from a first visit, quoted before they start

How do we deliver it?

We plan routes so that jobs in the same area are grouped where your priorities allow it, which keeps travel time down and attendance up. No-access visits are recorded with the time and the steps taken to contact the tenant.

Which rules apply in the Scottish Borders?

Scotland has its own rules: the Investigation and Commencement of Repair (Scotland) Regulations 2026 have applied since 6 October 2026. Reported damp or mould must be investigated within 10 working days, the tenant given a written summary within 3 working days, and repairs started within 5 working days.

SHQS (Scotland) · More about responsive repairs

What do responsive repairs cost in the Scottish Borders?

Our guide range for an average responsive repair in the Scottish Borders is £145–£240 per job. That is the UK range of £150–£250 (derived from published totals) adjusted by a regional cost factor of 0.97 (our own estimate); figures are before VAT where the source states it. Responsive repairs are usually priced against your schedule of rates or per job.

Questions about responsive repairs in the Scottish Borders