Responsive repairs · London

Responsive repairs in Richmond upon Thames

Social landlords with homes in Richmond upon Thames can use us for day-to-day repairs in occupied homes, closed with photographs and notes.

Responsive repairs in Richmond upon Thames are carried out by our site teams and specialist subcontractors under our management, with photographs, notes and certificates on every job. Most social homes in Richmond upon Thames belong to housing associations after the council transferred its stock.

Richmond upon Thames at a glance

Council: London Borough of Richmond upon Thames
Region: London
Council homes: Transferred to housing associations
Housing standard: Decent Homes Standard (England)
Damp and mould timescales: Awaab's Law (since 27 Oct 2025)
Population: 198,141 (2020 estimate)
Regional price factor: 1.22 (VOA 2026)

Council housing status from Housing Revenue Account records (MHCLG and the 2012 HRA list, updated for later transfers) and council publications, checked October 2026. Population: ONS 2020 mid-year estimate.

Who owns the social homes in Richmond upon Thames?

Most social homes in Richmond upon Thames are owned by housing associations, following the transfer of the council's homes to housing association ownership. The London Borough of Richmond upon Thames remains the strategic housing authority, with duties on homelessness and housing need.

What do we cover in Richmond upon Thames?

Plumbing leaks, taps, traps, cisterns and waste pipes
Doors, locks, ironmongery, kitchen units and worktops
Gutters, downpipes, fencing and gates
Extractor fans, trickle vents and simple ventilation fixes
Follow-on works raised from a first visit, quoted before they start

How do we deliver it?

We plan routes so that jobs in the same area are grouped where your priorities allow it, which keeps travel time down and attendance up. No-access visits are recorded with the time and the steps taken to contact the tenant.

Which rules apply in Richmond upon Thames?

Social landlords must keep the structure, exterior and installations in repair (Landlord and Tenant Act 1985, section 11) and keep homes fit for human habitation. The Regulator's Safety and Quality Standard expects an effective, efficient and timely repairs service, and repairs performance is published through the Tenant Satisfaction Measures.

Decent Homes Standard (England) · More about responsive repairs

What do responsive repairs cost in Richmond upon Thames?

Our guide range for an average responsive repair in Richmond upon Thames is £185–£305 per job. That is the UK range of £150–£250 (derived from published totals) adjusted by a regional cost factor of 1.22 (VOA Rating Cost Guide 2026: inner London 1.17–1.32, outer London 1.08–1.26); figures are before VAT where the source states it. Responsive repairs are usually priced against your schedule of rates or per job.

Questions about responsive repairs in Richmond upon Thames

Does the London Borough of Richmond upon Thames still own council homes?

Which damp and mould rules apply in Richmond upon Thames?

Awaab's Law timescales for damp and mould and emergency hazards have applied to social landlords in England since 27 October 2025, with phase 2 extending them to more hazards from 30 November 2026.

Do you also work near Richmond upon Thames?

Yes. We take on responsive repairs across London, including Hounslow, Kingston upon Thames, Hammersmith and Fulham and Merton, and in every other UK nation.